How a mid-size hospital cut ambulance response times 35% with live dispatch

A 160-bed hospital ran a modest ambulance fleet — but had no single way to see it. When a call came in, the control room phoned around to find a free vehicle, often sending one from across town while a nearer unit sat idle. In emergency response, that lost time is the whole game.

#The challenge

Dispatch was a series of phone calls. No one could see where every vehicle was, which were free, or which was closest to a call. Utilisation was uneven, trip paperwork was manual, and response times swung wildly through the day.

#The approach

Garuda's Live Ambulance & Fleet module placed every vehicle on a single live map inside the hospital's web admin portal. Dispatchers could see availability and location at a glance and send the nearest unit with one tap — straight from the browser, no extra hardware. Dashboards & Reports turned every trip into utilisation and response-time analytics, so the control room could see what was improving.

"We went from 'who's free?' shouted across the room to one tap on the closest ambulance. The map changed how we think about the whole fleet." — Control Room Supervisor

#The results

Average response time fell 35% once dispatch always sent the nearest available unit. Smarter routing and visibility pushed trips per vehicle per day up 19%, and 100% of the fleet now reports live position. A fleet that once relied on phone-arounds runs from one shared map — with one set of numbers to improve.